Hola
Gearbest, ayer hice un pedido W1612230809037589, y abrí un ticket para preguntar si me podían dar una factura con el pedido una vez llegara ami ya que se especificaba que no reciviria tal factura en el pedido. Resulta que esta mañana he abierto mi cuenta y me habíais contestado diciendome esto:
Dear Ruben,
Thank you for your order at Gearbest.
Please rest assured we will solve your issues, but before this could you please help us finish the following process?
The transaction is now on hold and being reviewed by Gearbest Quality Assurance Program. This is a standard process of payment safety review and your items will be tracked once pass payment Verification. We apologize in advance for any inconvenience it may cause. For more information please read Gearbest Payment Verification.
Please help to provide requested documents for completing transaction review and the documents you provided should be clear enough to read. Please reply this email directly with attachment below 2MB per picture.
- A copy of your credit card used for this order. The document you provide could only show your name, last 4 digits of card number and expiration date. You can hide other information on card.
-If you used a virtual credit card, please provide a screenshot of your online credit card statement which should clearly show card number.
-If you used a supplement card, please provide a copy of credit card and a Proof of Identity of credit card holder.
-If you feel uncomfortable to provide a hard copy, please provide the Credit Card Statement alternatively.
- A Proof of Identity, which document you provide should show the name of credit card holder. Such as Residence Card, Driver License, or other legal governmental documents.
-If you feel uncomfortable to provide a Proof of Identity, please provide a Proof of Address, such as last-3-month Bill Statement of water, electricity or mobile.
We guarantee all documents you provided will be deleted once we pass payment verification and would not be shared by any third party. For more information please read about our Privacy Policy.
Please kindly reply us in 2 business days, Gearbest will track your items as soon as payment verification completed. Thank you for your understanding and cooperation. Please let us know if you need further assistance.
Best Regards,
lixifeng
Gearbest Support Team
(lo siento para meter esto así literalmente, tan largo...) en mi ultima compra no me habian pedido esto, y he oido decir que esto es una estafa, mis datos ya los he dado, porque ahora les tengo que enviar esto? Gracias