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(GUÍA) Tramitar Rma Ryzen por segfault

Buenas!

El inicio del post la verdad que no lo deja nada claro, o por lo menos yo no me entero...

Acaba de llegarme hoy un Ryzen 1700 UA 1740SUT ¿Este sería un afectado o es posterior a la semana 25?

Un saludo.
 
Buenas!

El inicio del post la verdad que no lo deja nada claro, o por lo menos yo no me entero...

Acaba de llegarme hoy un Ryzen 1700 UA 1740SUT ¿Este sería un afectado o es posterior a la semana 25?

Un saludo.
Semana 40. No está afectado.

Enviado desde mi LeEco Le Max 2 mediante Tapatalk
 
¿donde lo compraste?
 
Semana 40. No está afectado.

Enviado desde mi LeEco Le Max 2 mediante Tapatalk

Gracias, si al final vi un hilo en reddit y supe como iba el tema, se debería de especificar en el hilo principal (XX (año) YY (semana) 17 (año) 40 (semana)).

Gracias tio.

Lo compre en Amazon maceh
 
Me descojono... yo compré hace 2 semanas el 1800x que envié a RMA porque pccomponentes no tenia procesadores 1700x de la semana posterior a la 25 para cambiarmelo y me ofrecerieron un reembolso, el caso es que lo pido a amazon y les indico además que pasarán nota al almacen para que me lo enviaran de la semana 25 o más... y almacen dando fe de que si lo era me llegó uno de la semana 19... en fin...
 
Me descojono... yo compré hace 2 semanas el 1800x que envié a RMA porque pccomponentes no tenia procesadores 1700x de la semana posterior a la 25 para cambiarmelo y me ofrecerieron un reembolso, el caso es que lo pido a amazon y les indico además que pasarán nota al almacen para que me lo enviaran de la semana 25 o más... y almacen dando fe de que si lo era me llegó uno de la semana 19... en fin...

Lo tuyo si que es fe y no la religion
 
Ya me ha llegado el mio. China semana 37 [emoji16][emoji3] toca darle caña...

Enviado desde mi LeEco Le Max 2 mediante Tapatalk

Edito: los prueban antes de mandarlo? Porque ha venido con restos de pasta térmica pero perfectamente sellado el paquete con sello de AMD
 
Última edición:
Hoy he enviado este email a ver si me reabren el RMA... juzgar por vosotros mismos:

I have performed stability tests on the processor received with prime95 and this is the result:


[Wed Jan 24 18:39:09 2018]
FATAL ERROR: Rounding was 0.4942209719, expected less than 0.4
Hardware failure detected, consult stress.txt file.
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
[Wed Jan 24 18:44:29 2018]
Self-test 8K passed!
FATAL ERROR: Rounding was 0.4983900347, expected less than 0.4
Hardware failure detected, consult stress.txt file.
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
[Wed Jan 24 20:34:33 2018]
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
[Wed Jan 24 20:40:21 2018]
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
[Wed Jan 24 20:47:24 2018]
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 12K passed!
[Wed Jan 24 20:52:28 2018]
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
[Wed Jan 24 20:59:05 2018]
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 12K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 18K passed!
[Wed Jan 24 21:04:08 2018]
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 480K passed!
Self-test 18K passed!
[Wed Jan 24 21:09:43 2018]
Self-test 18K passed!
Self-test 560K passed!
Self-test 560K passed!
Self-test 560K passed!
Self-test 560K passed!
Self-test 560K passed!
Self-test 560K passed!
Self-test 560K passed!
Self-test 560K passed!
Self-test 560K passed!
Self-test 560K passed!
Self-test 560K passed!
Self-test 560K passed!
Self-test 18K passed!
Self-test 560K passed!
Self-test 560K passed!
[Wed Jan 24 21:15:27 2018]
Self-test 560K passed!
Self-test 24K passed!
Self-test 24K passed!
Self-test 24K passed!
Self-test 24K passed!
Self-test 24K passed!
Self-test 24K passed!
Self-test 24K passed!
Self-test 24K passed!
Self-test 24K passed!
Self-test 24K passed!
Self-test 24K passed!
Self-test 24K passed!
Self-test 560K passed!
Self-test 24K passed!
Self-test 24K passed!
[Wed Jan 24 21:21:42 2018]
Self-test 672K passed!
Self-test 672K passed!
Self-test 672K passed!
Self-test 672K passed!
Self-test 672K passed!
Self-test 672K passed!
Self-test 672K passed!
Self-test 672K passed!
Self-test 672K passed!
Self-test 672K passed!
Self-test 672K passed!
Self-test 24K passed!
[Wed Jan 24 21:33:07 2018]
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
[Wed Jan 24 21:38:36 2018]
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
[Wed Jan 24 21:45:04 2018]
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 400K passed!
Self-test 12K passed!
Self-test 12K passed!
[Wed Jan 24 21:50:06 2018]
Self-test 400K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
[Wed Jan 24 21:56:40 2018]
Self-test 480K passed!
Self-test 12K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 480K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
[Wed Jan 24 22:01:42 2018]
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
Self-test 18K passed!
[Thu Jan 25 14:27:01 2018]
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.4577554542, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.493036002, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.4925764119, expected less than 0.4
Hardware failure detected, consult stress.txt file.
Self-test 336K passed!
FATAL ERROR: Rounding was 0.4988138619, expected less than 0.4
Hardware failure detected, consult stress.txt file.
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!
Self-test 336K passed!


As you can see the last error in less than 6 minutes of execution ... the rest of the computer is stable because it had a 1700x installed so the memories are not.

How do we proceed?
 
Bueno, después de estar probando, pensando que era la memoria... mi procesador que me vino de RMA esta roto...

error-1800x.png


Como podeis ver no aguanta ni 6 minutos y con prime95 no es muy distinto... el branch es 1734 SUS... por si alguno tiene el mismo
 
Última edición:
Una lástima maceh, ojalá te manden otro pronto.
¿Qué programas le pasais para comprobar el estado de la cpu? yo llevo usando el mio desde que llegó y no me ha hecho falta reinstalar windows, se reinicio solo la primera vez que lo puse y la placa me dijo, new cpu detected pero poco más...
 
No. El último email que me ha llegado ha sido como este:
Delivery has failed to these recipients or groups:

tech.atlcq1support@atlcrqasdc00.amd.com
The server has tried to deliver this message, without success, and has stopped trying. Please try sending this message again. If the problem continues, contact your helpdesk.






Diagnostic information for administrators:

Generating server: amd.com

tech.atlcq1support@atlcrqasdc00.amd.com
#550 4.4.7 QUEUE.Expired; message expired ##rfc822;TECH.ATLCQ1SUPPORT@AMD.COM
me ha pasado lo mismo que a Sergioqx84 asi que he hecho otra solicitud a ver si va bien
 
Buenas
Me acaba de llegar un 1800X de amazon, y todavía no lo desempaqueté, está fabricado en china y semana 22 del 2017, o sea, muy posible afectado por el tema en cuestión
Yo de todas formas, sólo lo voy a utilizar en Windows, pero claro, uno ya está mosqueado
Aunque no es de primeras hornadas, tengo miedo por temas de rendimiento y demás, o no afectará en nada al utilizarlo solamente en Windows?
No sé que hacer, que me recomendáis?
 
Al final después de intentarlo varias veces con Gmail. Cree la misma cuenta pero con Hotmail y funcionó a la primera. Un saludo
Vaya , si veo que no responden o sale igual entonces utilizaré hotmail.. gracias por el dato

Enviado desde mi HUAWEI VNS-L31 mediante Tapatalk
 
Ya ha llegado el mio 1733SUS chino. 9 días ha tardado todo el proceso. Si puedo esta noche lo pongo y comento. Tengo la placa prime b350-plus con bios 1002 que ya lleva agesa 1006b. No se si actualizar a la última bios. Tengo unas corsair lpx 3200 hinyx a 2933 1.37v con esa versión de bios.
 
Ya ha llegado el mio 1733SUS chino. 9 días ha tardado todo el proceso. Si puedo esta noche lo pongo y comento. Tengo la placa prime b350-plus con bios 1002 que ya lleva agesa 1006b. No se si actualizar a la última bios. Tengo unas corsair lpx 3200 hinyx a 2933 1.37v con esa versión de bios.
A mí menos mal que respondieron la solicitud y ayer por la noche lo dejé en una oficina de DHL , osea que digamos empieza a contar a partir de hoy, según ellos mañana está allí , a ver lo que tarda , si va bien puede ser que el viernes que viene este aquí

Enviado desde mi HUAWEI VNS-L31 mediante Tapatalk
 
Una lástima maceh, ojalá te manden otro pronto.
¿Qué programas le pasais para comprobar el estado de la cpu? yo llevo usando el mio desde que llegó y no me ha hecho falta reinstalar windows, se reinicio solo la primera vez que lo puse y la placa me dijo, new cpu detected pero poco más...

¿Que me manden otro pronto?... JAJAJAJA esta es la respuesta legendaria de un técnico de AMD:

[FONT=&quot][FONT=&quot]Thanks for the response.
I understand that the issue only reproduce while running stability check applications. It would be difficult to conclude that it is a processor fault by considering that is caused only with specific stability check applications. Since you are not experiencing any issues with the general usage I would suggest you to continue using it.

He tramitado la devolución del micro con Amazon, y está ya en mi trabajo (he estado enfermo y no he podido ir) pero es de la semana 21... aunque sinceramente ya me da igual
[/FONT]
[/FONT]
 
Bueno pos otro ryzen aprobado para sustitución

Enviado desde mi HUAWEI VNS-L31 mediante Tapatalk
 
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